My QBO

www.My-QuickBooksOnline.com

QBO ISSUE RESOLUTION

Give yourself a competitive advantage! 
Develop your QuickBooks issue resolution skills!

HAVE A QBO ISSUE?

Try the award winning QuickBooks Community! https://community.intuit.com/quickbooks-online

or

Call the QBO support number for students: 1-800-488-7330


ISSUE RESOLUTION PROCESS

Try this issue resolution process: 

  1. Check out Updates for your Computer Accounting with QuickBooks Online text at QBO Updates. This webpage includes links for text updates and QBO updates that affect your text. See if an update resolves the issue.

  2. If you are experiencing a QBO issue, try the renowned QuickBooks Community to see if anyone else has encountered the same issue and how to fix it: https://community.intuit.com/quickbooks-online

  3. Call the QBO Student Support Number: 1-800-488-7330.

  4. Review your work with fresh eyes. If you have not resolved the issue, complete the following step-by-step approach to forward to your instructor for assistance. 


 

Dear Professor,

1. I am experiencing the following issue(s) with my QuickBooks assignments: 

[State the specific issue. Include page numbers, activity numbers (Chapter, Exercise, or Project number) and any screen captures of error messages etc.]

2. I have taken the following actions to troubleshoot:

[List all action steps you have taken to resolve the issue, such as:

  • Searched QBO Community

  • Checked text updates

  • Reworked the exercise

  • And so on

3. Additional information that might be useful includes: 

[Insert other pertinent information or screen captures that might be useful.]

Any assistance you can provide is appreciated.

Best regards,

[Insert your name]


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